Shipping policy
Shipping Zones
Free Shipping! – We offer free ground shipping on all orders over €70 within Germany and other European countries (Croatia, Estonia, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia, France, Austria, Belgium, Czechia, Denmark, Ireland, Netherlands, Spain, Portugal, Poland, Sweden, Bulgaria, Greece, Cyprus). Shipping rates are calculated differently depending on your location. Orders under €70 are subject to a shipping cost, with rates varying by destination country.
**Due to regional distribution agreements, delivery to some European countries may be limited.**
**Please note: Delivery is available only within the continental European Union.
We do not deliver to territories outside the European continent, even if they belong to an EU member state — such as the French overseas territories (e.g. Réunion, Guadeloupe, Martinique, French Guiana, Mayotte) or the Spanish territories outside Europe (e.g. Canary Islands, Ceuta, Melilla). **
Shipment Processing
Next Day Cut-Off – Most orders placed by 9 PM will be processed and shipped out the next business day. Orders are held if we cannot verify your shipping address or if your billing details are flagged by our fraud detection. Hurom Europe is not responsible for any processing delays beyond our control.
* During the promotional season, orders may be delayed for several days due to the high volume of orders.
Delivery partner - Our shipping partner is DHL. International deliveries are handled by DHL's local partners in each country (e.g. La Poste in France and Austrian Post in Austria).
Shipping - All packages are dispatched as trackable packages to ensure safe delivery. Small-sized spare parts and silicone seals are dispatched via post. Shipping costs are automatically calculated based on the types of items in your shopping cart and the delivery country.
Estimated Shipping Time:
– Within Germany: 1–3 business days
– Neighboring countries (Austria, France, Belgium, Luxembourg, etc.): 2–5 business days
– Other EU countries: 3–10 business days
*Please note that shipping times may occasionally be extended due to carrier delays.
Signature Confirmation – Hurom Europe reserves the right to require Signature Confirmation on any shipment. Our Customer Care agents are unauthorized to release signature requirements.
Order Changes/Cancellation Requests – We are unable to combine multiple orders. We cannot cancel or make changes to the details of an order once it has been submitted to our warehouse. Orders are submitted to our warehouse daily at 11 PM CET. Please contact us at earliest if you notice an error in your order details.
Carrier Shipping Delays – Hurom Europe is not responsible for any carrier-caused shipping delays. Estimated delivery dates are not guaranteed.
Shipping Damage Claims – If you suspect your products were damaged during transit, please try to refuse the shipment and E-mail us immediately at huromparts@hurom-europe.com. Do not remove any items from the package. Leave it as you received it. If we file an insurance claim, we may ask you to take pictures of the damage. We will send you a new unit as soon as possible. Claims for damaged or missing items must be reported within 3 calendar days from the date of delivery.
Product Defect Claims – If you receive a product which you feel is defective, please contact our Customer Care Team. We will help you troubleshoot, process an exchange, and/or check the warranty on the product for further assistance.
Undeliverable Shipments and Reshipment
If a shipment cannot be delivered and is returned to us, the following provisions shall apply depending on the reason for the return. These provisions apply only to undeliverable shipments and do not affect the consumer’s statutory right of withdrawal.
(1) Non-delivery due to an error by the shipping provider
If a shipment is returned to us due to an error by the shipping provider, the customer will not incur any additional costs.
If the customer requests cancellation of the order, the purchase price will be refunded in full.
If the customer requests a new delivery, we will resend the order at no additional cost.
(2) Cancellation after shipment
If an order is cancelled after the goods have already been handed over to the shipping provider and the shipment is subsequently returned to us, the actual costs incurred for returning the undeliverable shipment to us may be deducted from the refund amount.
(3) Non-delivery due to an incorrect or incomplete delivery address provided by the customer
If a shipment cannot be delivered because the customer provided an incorrect, incomplete, or inaccurate delivery address, and the shipment is therefore returned to us, only the actual costs incurred for returning the undeliverable shipment to us will be charged to the customer.
If the customer cancels the order, these return shipment costs will be deducted from the refund amount.
If the customer requests a reshipment, the customer will be charged the actual return shipment costs. Reshipment will be arranged only after payment of these costs has been received. We will cover the cost of one subsequent reshipment.
The customer is not entitled to further free reshipment attempts.
The actual return shipment costs may vary depending on the destination country, shipping provider, and applicable shipping conditions.
(4) Failure to provide a corrected delivery address
If the customer fails to provide a corrected delivery address within 14 days after being requested to do so, we shall be entitled to terminate the contract and refund the purchase price less the actual costs incurred for returning the undeliverable shipment.
(5) Refusal or failure to accept delivery by the customer
If a correctly addressed shipment is refused by the customer or is not collected within the period specified by the shipping provider and is therefore returned to us, the provisions of section (2) shall apply.
These provisions do not affect the consumer’s statutory right of withdrawal. Any statutory withdrawal rights shall be governed exclusively by the applicable withdrawal policy.
Returns
14-Day Worry-Returns for Unopened Goods:
To accommodate Hurom gift givers, you have 14 calendar days from the date of delivery to return any unopened item. Item must be undamaged and sealed in its original shipment packaging.
You have 14 calendar days from the date of delivery to initiate a return for any opened appliance unit. You are entitled to a refund if you change your mind however the product must be not used.
Return costs in case of cancellation: If you exercise your statutory right to cancel, you will be responsible for paying the shipping costs to return the goods.
Exceptions: The customer shall not be required to bear the costs for goods that are defective or damaged on arrival or that were delivered due to an error on our part. In such cases, we shall bear the return shipping costs.
Damaged Returns – Up to a 50% restocking fee will be assessed if products are damaged / used or are missing accessories/documents. Returner is responsible for all shipping damages due to improper return packaging.
Commercial Restocking Fee- Opened commercial-grade items are subject to a 30% restocking fee.
Cleaning Fee – A 15% cleaning fee will be assessed if products are returned unwashed.
Hurom-europe.com Valid Purchases Only – We only accept returns of appliance units purchased directly from www.hurom-europe-parts.com
For Hurom products purchased elsewhere, please contact the original retailer regarding their return policy.
How to Return an Item
Return Authorization – Please contact our Team (huromparts@hurom-europe.com). Have your original order number on hand so we can retrieve your order details. We do not provide free return policy. The customer must cover the delivery cost for returning unwanted goods.
Original Packaging – Item must be returned in its original shipment packaging and include all accessories and documents.
Unauthorized Returns – Hurom will not accept returns without a return authorization, and you will be charged the shipping cost of the item back to you. Hurom is not responsible for products that are lost or damaged without following our return process.
Important – If any return label is issued by Hurom Europe under specific circumstances, the return should be made within 7 working days. Otherwise, a full refund would not be guaranteed in case of a refund requested by the customer.
Refunds
Return Approval Process – Once your return is received, our Customer Care Team will inspect the product based on the requirements above and approve the refund.
Processing Refunds – A credit will be applied to your original payment method immediately upon approval. Please contact your payment method provider for any questions about when the credit will be posted to your account. Please note that shipping charges cannot be refunded.
Any Questions?
For more information about our shipping and return policies, please fill out our Contact Us form or reach out to our Customer Care Team directly:
Email: huromparts@hurom-europe.com.